Privacy Policy

Last updated: March 24, 2026

LLastMile ("we", "us", or "our") provides products and services including LMPlatform, LMAgent, and related websites, applications, and business tools (collectively, the "Services"). This Privacy Policy explains how we collect, use, disclose, and protect information when you use the Services.

Information We Collect

We may collect the following categories of information:

Account information such as your name, email address, company name, billing details, and login identifiers.
Usage information such as page views, feature interactions, device/browser details, IP address, and diagnostic logs.
Content you provide through the Services, including prompts, files, messages, uploaded documents, and feedback.
Integration data that you authorize us to access, such as calendar, productivity, or communication platform data.
Payment and subscription information processed through our payment providers.

How We Use Information

We use information to:

provide, maintain, and improve the Services;
authenticate users and secure accounts;
process subscriptions, payments, and related support requests;
personalize product experiences and recommendations;
operate AI-powered features and generate requested outputs;
monitor reliability, prevent abuse, and enforce our policies;
communicate updates, service notices, and support responses; and
comply with legal obligations.

How We Share Information

We may share information:

with service providers and infrastructure partners that help us operate the Services;
with integration providers when you connect third-party services;
with professional advisors, auditors, insurers, or acquirers as reasonably necessary;
to comply with law, regulation, legal process, or government requests; or
to protect the rights, safety, security, and integrity of LLastMile, our users, and the public.

We do not sell your personal information for money.

AI Features and Customer Content

If you use AI or automation features, prompts, files, messages, and related inputs may be processed by us and by third-party model or infrastructure providers acting on our behalf to deliver the requested functionality. You are responsible for ensuring that you have the rights and permissions needed for the content you submit.

Data Retention

We retain information for as long as reasonably necessary to provide the Services, comply with legal obligations, resolve disputes, enforce agreements, and maintain business records. Retention periods may vary depending on the type of data and the purpose for which it was collected.

Security

We use reasonable administrative, technical, and organizational measures designed to protect information. No method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

Your Choices

Depending on your location and relationship with us, you may have rights to access, correct, delete, or export certain personal information, or to object to or limit certain processing. You may also update some account information directly within the Services.

Children's Privacy

The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

International Data Transfers

Your information may be processed and stored in countries other than the one in which you reside. By using the Services, you understand that your information may be transferred to and processed in the United States and other jurisdictions where our providers operate.

Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version at this page and revise the "Last updated" date above. Your continued use of the Services after an update becomes effective means the updated Privacy Policy applies to your use, subject to applicable law.

Contact

If you have questions about this Privacy Policy, please contact LLastMile through the contact information made available on https://llastmile.ai.